The need for staying up-to-date with digital transformations and leveraging new technology plays an important role in today’s hospitality industry. Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services and products with the latest technology to keep their competitive edge. 

Staying organized with integrated technology enhances the overall guest experience from booking a reservation, checking-in, upgrading room amenities, and keeping track of personalized services. A great place to start is with the customer’s booking experience. Make it as simple as possible for your guests to book a special occasion by innovating your business practices with easy booking solutions without your guests needing to call and coordinate with a receptionist.

1. New technology streamlines business operations and increases efficiency. Improved efficiency not only reduces costs but also allows staff to focus more on delivering exceptional guest experiences. Coordinating booking dates and voucher prices over the phone with the hotel reception is not only a pain for your customer, but takes vital time away from your employees. On busy days, finding available dates and entering credit card numbers into your system for a voucher is not the best use of your employees’ time. 
   
2. Missed opportunity to offer potential amenity upgrades. If your guests are celebrating a special occasion, which is quite likely, they’re probably willing to splurge on their guest experience. Offering your upgrades over the phone is a difficult sell for your employees and a time consuming process. The customer is not able to see the information in front of them to make a contemplative decision on which amenities make sense to include for their special trip. When your system is connected with Reserva, it’s easy to showcase your unique amenities and update when you have new ones. As guest preferences and expectations evolve, hotels must adapt to meet these changing needs. By regularly updating and enhancing amenity offerings, your hotel can stay relevant and meet your modern travelers who seek convenience, comfort, and personalized experiences. 
   
3. Contactless payment options for the modern traveler. In today’s anxiety driven world, the consumer is looking for contactless payment options for everything. Customers can simply coordinate their entire guest experience from the convenience of their home, saving them time and effort compared to traditional payment and booking methods over the phone. This type of coordination is one of the past and customers expect quick and easy solutions for booking their stay at your establishment. 

Whether you’re running a small, medium or large hotel, staying informed of the industry trends and innovating with the help of technology is necessary to thrive in today’s hospitality world. When you upgrade hotel systems with the goal of solving business problems for organization, there is no limit to the capabilities of your operation. Mobile booking can increase efficiency, lower staff worldload and minimize costs.