Integrating hotel systems, such as something as simple as gift cards, with the channel manager or Property Management System (PMS) improves overall operational efficiency and enhances your guest experience. Reserva works with all PMS systems to integrate smoothly into your operation. There’s something quite satisfying about upgrading a clunky process without needing to change systems. 

Efficiency

Integration of hotel systems streamlines everything, especially for your reception staff. Finding efficient ways to keep track of customer data throughout the entire guest experience is key to operating a quality establishment. By centralizing information between available bookings and gift cards with Reserva, staff can manage bookings, room assignments, check-ins, and check-outs all in one place. This process with Reserva allows managers to see an overview of how many gift cards are currently in the system and when they’ve been purchased. This information also helps keep track of revenue and provides knowledge on what can be advertised on your website or social media. The ability to keep track of room types and hotel amenities, keeps your hotel management and staff in the loop on revenue and what to prepare when the guest arrives. Everything is connected to each other without needing to call or write down which gift cards need preparation. 

Real-Time Updates

Integration ensures that all systems have access to up-to-date information. This means that changes made in one system, such as reservations or room availability immediately update across all connected platforms, preventing double bookings or overbookings. Reserva makes it easy to see which rooms are available and which days you want to offer the gift card. For example, there’s an option when creating the gift card in Reserva to choose Monday-Wednesday if you want to push those days. Most importantly, the guest is also able to see these dates without needing to call and find a date and time that works with reception. 

Enhanced Guest Experience

Offering Reserva gift cards through a connected PMS allows your hotel to provide a much smoother booking experience for guests. Staff has all the access to reservation details instantly and can respond promptly to requests or preferences, leading to a higher satisfaction level. When all the systems work together throughout the entire purchasing process your guest knows exactly the information they need to book a trip at your hotel. How many times have you received a call from reception panicking about overbooked rooms? The Reserva system allows gift card recipients to choose accommodation on their terms without needing to call and navigate a time that works. 

Accurate Reporting, Analytics and Inventory Management

A centralized PMS collects data from various hotel systems allowing for comprehensive reporting and analysis. Hotel managers can gain insights into occupancy rates, revenue streams, guest demographics, and other key metrics to make informed decisions and optimize operations. Integration helps manage inventory across different distribution channels and ensures room availability is accurately reflected across all platforms, reducing the risk of overbooking and maximizing revenue opportunities. When everything works together, your hotel enables dynamic pricing strategies based on real-time demand and inventory data. Revenue managers can adjust room rates dynamically to optimize profitability and implement strategies to allow your hotel to run a little smoother and boost profits throughout the year.